Privacy Policy

At Bake FloraG, we value the trust our customers place in us and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and protect the information shared with us when using our website, placing orders, or interacting with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To process orders and provide our services, we may collect the following information:

Name
Mobile Number
Email Address
Billing Address
Delivery Address
Recipient Details
Payment Information (processed through secure payment gateways)
Order History
Communication Records with Customer Support

2. How We Use Your Information

The information collected is used for the following purposes:

Processing and fulfilling orders
Coordinating deliveries
Providing customer support
Sending order confirmations and updates
Processing payments securely
Improving website functionality and customer experience
Preventing fraudulent transactions and misuse of services
Complying with legal and regulatory obligations

3. Payment Information

Bake FloraG does not store or have direct access to sensitive payment details such as debit card numbers, credit card numbers, CVV numbers, or banking passwords.

Payments are processed through trusted third-party payment gateway providers that maintain their own security and privacy standards.

4. Sharing of Information

We do not sell, rent, or trade customer information to third parties.

Information may be shared only when necessary for:

Order delivery and logistics
Payment processing
Technical support and website operations
Compliance with legal requirements
Protection of rights, property, or safety

5. Delivery Information

Recipient names, addresses, contact numbers, and delivery instructions are collected solely for the purpose of fulfilling and delivering orders. Such information is shared only with personnel and delivery partners involved in completing the delivery.

6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve browsing experience, remember preferences, analyze website traffic, and enhance website performance.

Cookies help us understand how visitors use our website and allow us to improve our services over time.

7. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

8. Marketing Communications

Customers may receive promotional offers, product updates, festival offers, newsletters, or service-related communications from Bake FloraG.

Customers may opt out of receiving promotional communications at any time by contacting our support team or using available unsubscribe options.

9. Data Retention

Customer information may be retained for as long as necessary to fulfill orders, provide support, maintain records, comply with legal obligations, resolve disputes, and enforce our policies.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, or external services. Bake FloraG is not responsible for the privacy practices, content, or policies of such third-party websites.

11. Children's Privacy

Our services are intended for individuals who can legally enter into contracts and make purchases. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

Bake FloraG reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.

13. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact our customer support team through the contact details available on our website.

Bake FloraG

Where Every Gift Tells a Story.